Tech Rx: Your home for tech tips, tricks, and solutions. Take as needed.
Phone calls are easy. They’re simple to coordinate, and most people can get to a phone. However, phone-line quality interferes with interviews, leading occasionally to unintelligible answers from guests, or worse, dropped calls. And when you’ve spent a lot of time coordinating an interview, garbled programming just isn’t worth it.
Phone calls are easy. They’re simple to coordinate, and most people can get to a phone. However, phone-line quality interferes with interviews, leading occasionally to unintelligible answers from guests, or worse, dropped calls. And when you’ve spent a lot of time coordinating an interview, garbled programming just isn’t worth it.
WebRTC provides a simple solution for STAC VIP users, and it’s no
more complicated for your caller than dialing a cellphone. It greatly improves the
audio quality of drop-in calls, and best of all, it’s free to use.
How would you set WebRTC up for a drop-in caller? Here’s a
hypothetical. Say you’re the chief engineer of a local radio station, and
you’re charged with getting the mayor of the city prepared for a call with your
station’s morning show. Here’s what you would do:
1.
A few days prior to the call, set up WebRTC for
your station. This is a one-time thing, and it’s easy – we promise! A PDF with instructions can be found on this page (titled "Using WebRTC to call your STAC VIP"). If you get confused or tangled up, feel free to write to our friendly
tech support folks at techies@comrex.com
2.
Set up? Great! Now, the morning of the call,
look at your STAC VIP Line Assignments, on your dashboard. Make sure that at
least one of them is assigned to WebRTC.
3.
Log into your Getonsip.com account.
4.
After you log in, you’ll be taken to this
screen. See that URL in the top-right hand corner of the screen? Copy and paste
that into an email to the mayor of the city.
5.
When it’s time for the mayor to call you, ask them to click on the link from a computer with a microphone, and select “Yes” when the
browser asks for permission to use the mic. They’ll be connected to your
STAC VIP unit (kind of like GoToMeeting, or Join.Me, except they won't even need
to enter a code).
That’s it! You’re connected. That’s the whole thing. Studio
quality audio, a reliable connection, with just the click of a link.
Questions? Confused? We’d love to hear from you.
Visit our website at www.comrex.com
Call us at +1 (978) 784-1776
Write to us at techies@comrex.com
Write to us at techies@comrex.com
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